40683 - Training in Customer Service and Financial

Job Summary
The candidate will become a customer service and financial assistant to support business and marketing activities at the Management and Marketing Department in a Production and Validation Center of Advanced Therapies and will manage costumers, requests for the clinical, preclinical and research areas of the center.
Management area of the center's acts as the backbone axis responsible for managing and promoting all the activities. Likewise, this area defines the center's strategy to position the center nationally and internationally; establishes strategic alliances and looks for new collaborative opportunities, project and/or contracts with public/private entities.
The management area includes the management and marketing department from which the relations with our collaborators and public and private clients are carried out, as well as the communication of the center. It also includes the quality assurance department that deals with compliance with the standards and regulations that apply in the other areas of the center. These two departments are complemented by the administration and direction of the center.

Main Duties
The main tasks are:
- Meeting with customers, follow-up of the customers and assistance with documentation.
- Coordination of the confidential disclosure agreement (CDA) documents and other associated documentation.
- Management of the internal documentation such as Order of Work (OW) and Task Development Plan (TDP).
- Budget preparation, costumer invoicing/billing management and request.
- Track and monitor signed projects with customers.
- Management of project incidents.
- Attend conferences and events to help promote and attract customers and new business opportunities for the center.
- Support in the development and implementation of the business and marketing strategy of the center.

We offer:

• Type of professional relationship: Contract


• Type of contract: Internships


• Contract duration: 12


• No. Weekly hours: 38


• Hours: 8:30/9:30 a.m. - 5:00 p.m./6:00 p.m


• Annual gross remuneration: 15080.2

• Professional category: Apprentice


• Required regulated training: n. Degree (Bologna)


• Complementary training: -Degree in Life Sciences or other fields relevant to the position. -Knowledge in Business Administration or related field.


• Experience time: 1-3


• Computer skills: Advanced level of Microsoft Office and Excel.


• Other specific requirements: Ability to work independently, as well as work in coordination with other departments and institutions. Analytical, planning, and organizational capacity. Excellent communication and customer service


• Most developed personal skills: Digital skills, Leadership, Customer Orientation, Flexibility and Change Management, Networking, Commitment to the Organization, Planning and organization, Initiative


• Languages: Spanish - Advanced, English - Advanced, Catalan - Advanced